Frequently Asked Questions
How do I place an order?
To place an order, simply browse our collection, select your size, and click “Add to Cart.” Once ready, go to checkout, enter your delivery details, and choose your payment method to complete the order.
What payment methods do you accept?
We accept multiple payment options including Cash on Delivery (COD), prepaid card payments via our secure gateway, and bank transfers where available. COD is widely used and preferred in Pakistan due to ease and trust.
What are the shipping charges and delivery time?
Shipping charges vary by city and order value. We offer free delivery nationwide on selected orders above a certain amount. Delivery usually takes 3–7 business days depending on your location within Pakistan.
Can I return or exchange my order?
Yes. If the item is unused, in original packaging, and in perfect condition, you may request an exchange/return within a specified time frame after delivery. Returns due to defects or incorrect items are usually accepted — please check our Shipping & Returns Policy for full details. :contentReference[oaicite:0]{index=0}
What if I receive a damaged or wrong item?
If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the issue. We will assist in sending a replacement or processing a return as per our policy. :contentReference[oaicite:1]{index=1}
How do I know what size will fit me?
Each product page shows a detailed sizing guide. We recommend measuring your foot and comparing it to our size chart to find the best fit. If you’re unsure, feel free to contact our support team for help.
Do you offer international shipping?
Currently, we focus on shipping within Pakistan. For international shipments, please contact our support team to discuss available options.
Can I cancel or modify my order?
Orders can usually be modified or canceled before they are shipped. Contact our customer support as soon as possible with your order details if you need to make a change.
Are your products authentic and high quality?
Yes, all shoes sold on Mercado Shoes are guaranteed to be genuine and premium quality. We use high-grade materials and craftsmanship to ensure a luxurious and comfortable experience.
How can I contact customer support?
You can reach our support team via email, phone, or live chat available on the website. Visit our Contact Us page for full details.